Jolina Santos

General Virtual Assistant

Age:

25 years old

Zodiac Sign:

Scorpio

Hobbies:

Reading books, watching movies/series/tutorials, listening to music, and singing

Date of Birth:

November 15, 1996

About

A Bit About Me

Hi there! I’m Jolina, you can call me Ina. I live in the small town of La Union, Philippines. I have a bachelor's degree in Business Administration, majoring in Human Resource Development Management. I have a solid administrative background. I worked as Marketing Staff for a Manufacturing company in the Philippines, where I had administrative support experience, data entry, order processing, inventory management, email management, and file management. I also worked as a Data Researcher/Lead Generator for an Outsourcing and Offshoring Consulting firm based in the Philippines, where I learned about web research, data scraping, and lead generation. I’m a virtual assistant who provides administrative support for busy entrepreneurs and growing brands and removes the burden of routine tasks from their plates so they can focus on more important business.

I will provide support to you in the form of answering emails, transcribing documents, preparing statements and letters, organizing files, coordinating schedules and calendars, creating reports and presentations, making travel arrangements, managing document databases, and generally taking charge of the administrative task to help you focus on the other aspects of your job or personal life.

I will research potential leads, gather their information or data scraping, and update your records.

Work Experience

August 2021 - March 2022

Centiole Systems Inc.

Data Researcher/Lead Generator

Centiole Systems, Inc. is established in the year 2012, engages in hiring the best researchers, and call center agents to ensure the best possible lead generation for their clients.

January 2019 – March 2020

Peerless Products Manufacturing Corp.

Marketing Staff

Peerless Products Manufacturing Corporation was established in the year 1963 and engages in manufacturing different types of toiletries such as soaps and shampoos used for hygienic purposes as well as detergent powders.

Duties & Responsibilities:

Searching for a potential lead from external sources; LinkedIn using the Sales Navigator tool.
Gather information about the clients such as their names, position, contact information, address, nationality, business name, and business industry, then compile and ensures all data are organized in a spreadsheet.
Analyze and verify the accuracy of data before entering it into the system.

Responds to calls, emails, and letters, and direct inquiries to the appropriate persons.
File and update client written records along with creating electronic copies for records.
Sorted all papers alphabetically and according to content, dates, significance, etc.
Maintain records, price lists, and inventory up to date.
Performed data entry, cross-referencing, scanning and copying files, maintaining the document database, helping other employees locate the needed files, and ensuring that the documents are correctly sorted, labeled, and stored for later use.
Communicated with customers to verify information, fill out the appropriate paperwork, and carry out specified requests.
Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate, and customer-oriented service.
Informed customers by mail or telephone of order information such as unit prices, shipping dates, and anticipated delays.
Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Calculated the defect orders that will be deducted from the next purchase.